Industry Features / Background： Traditional manufacturing industry continues to absorb the electronic information, computer, machinery, materials and modern management technology and other aspects of high-tech achievements. As the development of today, enterprises are facing digital, artificial intelligent manufacturing and application of new materials as the symbol of the third industry Revolution, industrial computer, industrial robot technology has entered a mature stage.
In the modern high-tech manufacturing industry, most companies find suppliers and partners through the network, and finally put the product brand and sent to the world, which is particularly important for the management of suppliers, partners and distributors.
Social media and mobile devices are becoming increasingly popular, breaking the boundaries between business and customers, manufacturers want to get tomorrow's success, today we must become a social enterprise - to strengthen the relationship with consumers, partners and suppliers, change from products oriented to end users oriented, and establish a "customer-centric" business model.
Challenges： Sales representatives cannot effectively track customer and customer
purchase of product information, cannot take the initiative to provide
customers with maintenance services, customer service is not perfect at
the same time lost the second marketing opportunities
There is no
systematic and effective management of the information of suppliers or
distributors, including orders, orders, manufacturing, payment
processes, whether there is inventory, etc.
Customer comments and feedback cannot be dealt with in a timely manner, cannot keep abreast of customer demand for products.
Requires flexible, customizable systems to adapt to changing business development.
• Provide Marketing to Leads to Cash End-to End Integrated Solution Thas established a set of fine sales process management, such as sales funnel, sales forecast, sales of each stage of the process, sales costs, etc., and the formation of a Set for Key Account sales methodology, such as ESP, TAS and so on.
• Refine customer management, from passive marketing to active marketing Customer-centric, real-time tracking of customer updates, including the customer's current customer requirement, with the case, the size of business opportunities, as well as customers to buy the final product (including the purchase of competitors’ products) can manage them one by one. On the basis of more able to customer behavior preferences, the use of habits to make an analysis, take the initiative to remind customers to push the most desired services, such as: product training, product maintenance services, improve customer satisfaction while providing a second marketing possibility.
• Supply Chain Management There are more and more enterprises, especially small and medium enterprises, manage the way suppliers through cloud computing, they realized that manage the supply chain through the cloud can also bring a wealth of business opportunities. I.T offers a vendor management solution based on the Force.com platform.
• Sales Process Management Manufacturing sales process is a complex and lengthy process, Salesforce through the sales process management, intelligent instead of artificial, simplifying the sales process, and the original invisible sales process can be traced back, can be analyzed.
• Partner/Distributor Management Salesforce's partnership management has been the best industry solution available today. Today, the addition of Salesforce Chatter enables your company to communicate more closely with its partners and seamlessly integrates with all kinds of solutions to fully fit the company's business and will give world-class partner management capabilities.
• Post-Sales Management Salesforce's aftermarket module allows your company to respond to a variety of complex customer demands, all customer cases in a unified place to create, track, assign, upgrade, closed. Can seamlessly integrate call center phone and backstage system. Customer service staff can know more, work faster and smarter. Maintain a consistent customer experience across all channel customers, corporate documents, and corporate customer communities. Knowledge base application and sharing so that customer service staff can response timely and accurately.
• Field-Service Management The combination of customer report management and field service. Conducting on-site technical staff scheduling optimization, component information delivery to the site, and interactive technical support with field technicians. The remote representative queries and records the customer information in real time via the mobile device and obtains cross-selling and up-selling opportunities. But also for preventive maintenance, remote monitoring of connected products.
• Project Management Open up the Marking-Leas-Cash end-to-end marketing process to establish a set of fine sales process control, such as sales funnel, sales forecast, sales of each stage of the process, sales costs. 3, the formation of a set for Key Acccount sales methodology, such as ESP, TAS
• Project Management Open up the Marking-Leas-Cash end-to-end marketing process to establish a set of fine sales process control, such as sales funnel, sales forecast, sales of each stage of the process, sales costs. 3, the formation of a set for Key Acccount sales methodology, such as ESP, TAS
