Service Cloud：
- Say goodbye to “hold, please” with the only AI-powered customer service platform.
［Empower agents and managers with an AI-powered platform.］
Reach new levels of productivity and operational efficiency with pre-built dashboards and integrated apps.
［Unlock legacy customer data for a unified, 360-degree customer view］
Surface legacy system data and connect with sales, service, and marketing to drive agent efficiency and customer success.
［Connect your entire mobile workforce］
Drive productivity with a mobile-first experience for field technicians on a unified platform.
［Adapt service to business needs quickly］
As customers change, your business needs to change, too. Our agile platform gives you customer service software that's always current to keep service operations as efficient as possible.
Features
Lightning Service Console
Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their finger tips for a 360-degree view of customers.
Case Management
Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.
Workflow and Approvals
Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.
Omni-channel Routing
Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.
Telephony Integration
Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.
Social Customer Service
Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.
Automation with Macros
Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.
Account and Contact Management
Be ready when customers reach out to your company by arming agents with critical data about past communications right at their fingertips.
Custom Reports and Dashboards
Make informed decisions with real-time reports. Track cases and customer information for a 360-degree view of the customer.
Asset and Order Management
Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.
